Mexican Disneyland

Grand Luxxe Riviera Maya is a huge resort somewhat out in the middle of nowhere. It felt like being on a cruise where everything is self contained. If you like being at a resort and not leaving for a week, this is a great place with tons of pools, shops, restaurants, activities and walking/running trails throughout the property. There was definitely a timeshare feel to the property but overall we enjoyed the trip. Likely wouldn't go back but we enjoyed it as a one off trip with our friends and family.”

Beautiful property

Very large space and met every need. Resort was very nice and the service was top notch. The workout facility was one of the best I’ve been to. ”

Amazing!

Vidanta was amazing!!! Our group had such a good time. The staff were all incredibly nice. If we ever needed anything they were quick to help. We had a very large group and I was always impressed with how quickly we got transportation for all of us. It was also easy to coordinate. Also how well each restaurant handled our group given the size. The food was delicious, especially the beach club. That was our favorite. The resort itself is stunning. Everywhere was clean and I never saw trash. Loved all the pathways and animals. We had a great experience!!”

Always GREAT trip!

I go often to the Vidanta! Love the staff, the service and the Grand Luxx Beach Club Pool!”

Very Nice

Room was amazing. Service was great. Didn't realize all the walking or waiting for shuttle.Plan for paying for every meal. Beach wasn't that great for snorkeling or diving. I'll try a different location next time. ”

Another GREAT girls trip!

I love going to the Vidanta Riviera Maya a few times a year. The units are always comfortable, large and clean. The staff if always welcoming. My favorite part is the Beach Club Pool. We love to hang out there all day being waited on!”

Always GREAT trip!

I love going to the Vidanta Riviera Maya a few times a year. The units are always comfortable, large and clean. The staff if always welcoming. My favorite part is the Beach Club Pool. We love to hang out there all day being waited on!”

Always GREAT trip!

I love the Vidanta Riviera Maya! I try to go a few times a year. The units are large, beautiful, clean and very comfortable. The staff if always very helpful & gracious. One of my best parts is the Beach Club Pool that is open to the Grand Luxxe stays. I enjoy all parts - the service, the food, the drinks, the staff..and spend all day at the pool. ”

Nice and very clean

Our stay at Grand Luxxe was wonderful. The accommodations were nice and clean. It was nice to have the option of reading by the pool or ocean.”

Good stay and break from the last year, but service not up to par

This is a difficult review to write because we love the Grand Luxxe properties and have thoroughly enjoyed our stays at them. We own with Vidanta and booked this stay as an exchange because it was quite a good deal on offer for a keyless exchange, but Vidanta has put an end to exchanges back into their properties for folks that have invested in ownership with them - keep this in mind if you attend a sales presentation as it will prevent you from taking advantage of the availability here. Our disappointment with this stay was not due to that externality, instead it just seemed that the service provided was not up to the usual standard. For example: 1. On arrival in the past, we met with the transportation provider at the airport and were promptly provided a ride to the central lobby at Vidanta in a van with other Grand Luxxe folks. This trip, we had to wait about 30-45 minutes for enough people going to all the different Vidanta tiers and crammed into a van with some folks that didn't feel terribly enthusiastic about wearing masks. We were glad for our N95s. 2. When it rained one night and we were going to dinner, our concierge said they were out of umbrellas and I should just go to the resort store, Jade, and buy one. My wife complained to the management and they eventually got us a loaner, but made us sign a deposit slip for 1,000 pesos for it that would be charged to our bill if we didn't return it. We did return it and it was not a fifty dollar umbrella, but this is not a good way to treat guests when rain is predictable there in the season - you shouldn't tell anyone they can just travel to the other end of the resort and buy an umbrella when it is raining out, you should be prepared to provide for them as a host. 3. On departure, in the past guests at Grand Luxxe were able to get taxis to the airport directly at the Grand Luxxe lobby. Perhaps because of the pandemic they have curtailed that and you have to travel to the central lobby and get a taxi there. Overall the stay was good, but not up to Vidanta's former standard for Grand Luxxe. This trip it seemed like they had severe limitations on staffing and just didn't care to make us feel like valued guests. I would think that it is all due to the current travel restrictions and labor shortages, but the other resorts we stayed at in the Cancun/Riviera Maya area this trip didn't have the same problems and were wonderful. We are hoping that our experience at Grand Luxxe Nuevo Vallarta in the coming year is better, but not planning on returning to Riviera Maya in the near future.”

Spa suite Vidanta at Riviera Maya - Incredible!!!

Vidanta at Riviera Maya has a very special place in my heart. I have been here a couple times now and the facilities and staff here are amazing. All of the staff are dedicated toward improving the experience you have and the Spa suites are absolutely incredible rooms. What a beautiful place!!! I will be back. Thank you ThirdHome!!! ”

Working from mexico.

Another great Vidanta property but we liked the Nuevo Villarta one better. That one is newer and more updated. The staff at that place is also more attentive. Having said that this property has the water park and cirque which make it very unique.we had a great time. Thanks ”

Christmas Week

Our stay for Christmas week in the Grand Luxxe was nothing short of amazing. The luxurious accommodations were beautifully appointed and extremely well maintained. I can’t say enough regarding the staff that made our stay effortless and enjoyable. From the concierges in every building, to housekeeping and the restaurant staff, everyone was on point and extremely pleasant and helpful. We are already looking forward to a return visit.”

Awesome

Beautiful property and beautiful resort!!! Would definitely go back again and again... The food is exceptionally good. The only 2 problems we had: 1) the property is huge....you either walk for miles and miles or you got to wait for the little golf cart to come pick you up...but they are not that frequent. 2) the resort is 40 minutes south of Cancun so every time you have to go to Cancun, it is a very expensive taxi ride.”

Beautiful Unit!!!!

We had a great time. The unit is huge & beautifully decorated with a massive private balcony & dipping pool. We spent every morning having our coffee out on balcony that was fully private with lush jungle. A few negatives is that you have to wait for trams to go ANYWHERE as the resort is huge! You get access to the Beach Club pool which is really nice but not the private grand luxxe pool as that is for owners only. You will need to get in line at around 9:30 every morning to reserve a spot at the Beach Club. They are opening Jungala water park mid June which will have the largest lazy river in Latin America...they gave us a tour and it looked amazing.....ENJOY!”