Stunning design, short on attention to details

The street side of this property doesn’t do justice to the interior of the resort. Especially at night - simply stunning. We stayed in a first floor unit “ Residence” which we later found out had belonged to the architects brother. Upon entry, it’s an all white, beautifully orchestrated design including Pogenpohl, Miele and high end custom design. Very liveable with exceptions. At first blush, we loved the room - on the corner of the building at the main level, with a huge patio that allows one to simply step off into the reflecting pool - it’s tremendous - and walk to the pool or a number of other shortcuts. Not many people can or do this, but we enjoyed it. The patio itself has a two person spa, a table & seating for 6 and two double mattress size daybeds. We didn’t use the spa tub, but spent every evening on the patio playing games or having dinner. Despite the first floor location, the wings of the resort are angles so there is very good privacy. As we chose the main bedroom off the patio for our stay, at night it became clear that the retracting doors shown on the website floor plan were never built. So this “bedroom” has no privacy. Only a TV that separates it from the living and dining room. And no closets or furniture in the room aside from night tables at the bedside. So we gave the “room” to our adult kids and took the guest room. This room had a bed with a mattress that we swore was a box spring. We came back home with extremely sore backs. The room is spacious, private and has its own thermostat. Both bathrooms are adjacent to the bedrooms rather than en suite. Not always convenient. The washer & dryer turned out to be a single machine that NEVER dried a thing, despite an 8 hour cycle. The laundry room was shown to be an additional bathroom on the plans, but instead is an oversized laundry room that could easily fit 2 dyers if needed. Electrical was another issue. None of the 6 button light switches were labeled, nor was there a homeowner guide nor explanation. So each night was a virtual light show to turn lights on and off. And rarely did a day go by that someone in a shower was at some point showering on the dark. One day none of the lights would come on. We reported it on the way to dinner only to come back to lights that would not turn off!! The Miele dishwasher never worked and we reported it several times. Initially we asked for dishwasher detergent and were told it was not supplied. I thought that odd. The ice maker never worked. The living room TV speakers never worked. One set of burners never worked. The showers leaked badly after every shower. The pool side food was more/ as expensive as other area high end restaurants. Two frozen drinks poolside was $45 including $5 tip. Most gracious staff. The AC worked amazingly well & fast. The view was fantastic. The gym is best I’ve seen in a resort. Free bikes to use until 6p. Game room is top notch - saw two bachelor parties getting ready for their respective weddings using this as a prep space. The rooftop bar is not to be missed. The pools are great for adults but definitely dissuade kids. Hard to explain, but black bottom deep wading pools were a sophisticated vibe that didn’t seem kid-friendly. Only saw two infants all week. (Nice!) Lots of weddings held in the middle of the resort - middle of the walkways and pools - which seemed beautiful but awkward. No privacy and people walking around the ceremony in bathing suits. And we saw 4 weddings in the week we were there. As we stayed in the Residences, I cannot attest to the hotel rooms. While the front desk answers all room calls, it is the Residence Concierge who is ultimately responsible for the Residences. The first day they were quite attentive, after that nothing. With so many issues, we never received any response from the concierge or management to address our concerns. I knew there was a daily resort charge but our room never got serviced. We repeatedly had to call for towels. When I addressed this at check out, they removed the room charge. I’d go back, but better prepared to know what to expect and what rooms to request. Lovely property. ”

Cabo Luxury

Great property, amazing views and ambiance with excellent staff and prompt, friendly service. Great gym facility and art displays. We did have several issues with appliances in the room. Most were addressed immediately, but tv, icemaker, and Miele coffee system had continual problems.”

Best of Cabo San Jose

Stunning architecture, amazing staff and great location close to the old town of San Jose. 4 restaurants - new Dalia restaurant is outstanding. ”

Viceroy stay

Beautiful property with very helpful and attentive hosts. Restaurants and beach were delightful. Would definitely recommend and look forward to visiting again in the future.”

Viceroy Cabo

This is a very modern hotel. The staff is excellent, location great and the pool and beach are really nice. Very nice gym. We only ate at one restaurant for breakfast and lunch. The rooftop bar is a nice place to watch the sunset. ”