The Residences at Grand Luxxe Four Bedroom at Vidanta Nuevo Vallarta
The Residences at Grand Luxxe Four Bedroom at Vidanta Nuevo Vallarta
Nestled between the Pacific and the Sierra Madre Mountains along the Ameca River, Vidanta Nuevo Vallarta offers the ultimate resort vacation within 2,500 acres of tropical beach paradise.
5,600 square feet of living space. Each unit is directly accessed by way of a dedicated elevator system. It features a gourmet kitchen with oven, breakfast bar, wine bar, dining table for 10 people, and living room with TV. It has two terraces, one with a plunge pool and outdoor dining area. It features two bedrooms with king-size beds, and two bedrooms with double beds, as well as four and a half bathrooms and two Jacuzzi tubs. This unit also includes 5 TVs.
Vidanta Nuevo Vallarta is the largest of the Vidanta destinations and has been carefully cultivated to provide a high-end experience full of options: 40 plus restaurants and lounges, three golf courses and a golf academy, a shopping plaza, two indulgent spas, beautiful beaches, and countless pools.
Everything you could ever need for a magical vacation can be found within the resort and its amenities. Miles of wooden jungle pathways connect five resort hotels to an endless array of amenities. Some of the best golf in the world can be found at The Nayar Course, The Norman Signature Course, and The Lakes Course.
Find yourself immersed in activities, games, and nightly entertainment. Take a dip at one of the stunning pools with an Aqua Park, Lazy River, or two wave pools. You will have choices of multiple world-class restaurants or gourmet markets to prepare your own delicious meals. The entire time you are at Vidanta, you will find yourself surrounded by immaculate gardens, lakes, and the beach.
*Please note that the photos included herein are representative of Vidanta and not the actual unit you may be reserved. Interiors, views, layout and decor will vary by unit.
Condo with 1 level
4 bedrooms, 4 baths, 5800 square feet, 539 square meters
King, King, 2x Full, and 2x Full
12 guests maximum
Licenciado Gustavo Díaz Ordaz International Airport
20 minutes by car
Views vary per unit.
No Pets Allowed
View All Amenities
$42 USD RESORT FEE PER UNIT, PER DAY INCLUDES:
• Refreshing custom welcome cocktail
• Access to exclusive world-class entertainment experiences
• Access to state-of-the-art elite fitness facility
• Transportation from airport to the resort.
• Daily housekeeping and nightly turndown service
• Convenient and environmentally-friendly on-resort transportation
• Complimentary Wi-Fi Internet
• Daily newspaper delivery
• Unlimited free local calls
• Personal safe for secure storage
• Valet parking: Weekly $100 MXN per night (approximately $5 US)
• A government-imposed lodging tax (3%). ($1-4 on average per night)
• A government-imposed environmental/infrastructure impact fee: Maximum $26.89MXN per unit, per night ( Approximately $1.35 per night US)
Activities of Interest
- Head out to some of the finest Golfing in the world at one of the multiple courses available to Vidanta guests.
- Tequila Tour - Become a tequila connoisseur and learn the finer points about Mexico’s national spirit in this fun outdoor tour offering a tequila tasting, cocktail lessons, and barbecue.
- You can spend an entire day shopping at all the high-end boutique shops at Vidanta.
- Popular ocean activities include surfing, wind surfing, fishing, kayaking, paddle boarding and kite surfing
Places of Interest
- Puerto Vallarta Malecón - Take a walk along Puerto Vallarta’s boardwalk filled with shops and restaurants looking out onto Banderas Bay.
- Nearby, you'll find a collection of intriguing towns to explore, from surfer-chic Sayulita to the charming mountain village of San Sebastian. The spirited city of Puerto Vallarta has added dynamic attractions to its traditional charms.
- Almaverde Farm - Take a tour of this 40-acre farm yielding over 65 types of fruits and vegetables that are used throughout Vidanta Nuevo Vallarta.
- Banderas Bay is the seventh-largest natural bay in the world, and considered to be among the most naturally endowed waters in the Americas. Nesting turtles in summer and whales in winter, it is an aquatic playground!
Great property, better service! We would definitely repeat!”
The best vacation
The resort is incredible and the rooms are very well maintained and luxurious. I absolutely love this property and the the area. You have everything you need in the resort or within a few minutes of cab ride. ”
Loved our stay at The Residences at Vidanta
We loved our stay at the Residences and would recommend it to anyone. The unit was fantastic, and the staff are very attentive. Definitely 5 stars. ”
Probably one of the nicest condos we have stayed at in Mexico. Vidanta is a huge resort so if you want a boutique beachfront experience go somewhere else. Luis at the roof top pool was the best part of the trip.”
Pros - grounds, architecture, landscaping all beautiful. Largest room we have ever stayed in. Coffee delivered to room every morning. Beautiful ocean/river view. Cons - peeling wallpaper, floors trashed in our unit, eaten alive by mosquitoes, watered down drinks, ‘average’ food, pools dirty and disgusting and two were closed due to some sort of poop or vomit incident, crowded, too many people, waiting forever for shuttles, beach was gross… not to our standards, sorry. ”
We loved our stay at The Residences at Grand Luxe. The rooms and living area are enormous. The elevator opens up directly to your room and the pool area upstairs. You are the King of Vidanta staying at the Residences. Private shuttle transports, and a private beach club and pool area reserved for The Residences guests which I found the last day of the trip. It was HOT,. We went the first of June. I guess I should have known but was still shocked at the heat. I definitely plan to go back around January. Loved the resort. 5 star all the way. Beautifully decorated and the grounds are beautiful and well maintained. It’s a huge resort. Go for a long walk the first day to get familiar with the property. There is no one who shows you around or really tells you anything. You are definitely on your own to figure it out. Felt very safe the entire time. Had 15 family members in two units and everyone was begging for me to take them back!!! Thank you Third Home for another fabulous trip!!”
Four and half stars!
BEAUTIFUL!! The Residences are an exceptional property for those that know and appreciate luxury vacation experiences. It was beautifully appointed, daily cleaning, and everyone is very hospitable. This building is one of several on property, so the description is taking liberty with that (e.g. one plunge pool en suite, with roof top pool access, etc). Vidanta is known amongst locals as the "Golden Cage" and we did feel that. It is incredible, but isolated. You must build in at least 20 minutes to get anywhere on property or to reach a taxi to get off, since it is only accessed by shuttles, or walking paths that meander throughout (read: nothing is direct from point A to B). As beautiful as every detail and building is, this did make our week there feel "trapped" at times, so plan for excursions, if you know you like to see the local sights. Also, we were nowhere near capacity, and wait times for restaurants, shuttles, etc. were excessive at times, so keep that in mind. We took 1/2 star off for the wifi (only allows access for 3 devices, or purchase a plan for additional users). Being a luxury property, this seemed dated to us; their bandwidth should be able to handle multiple users and for a family of 5 traveling, it was problematic. The other strong criticism of the Vidanta experience is that they required photocopies of all our passports, including our young children, and we were told we could request them back "after 3 years." In this day and age, with rampant identity theft, we found this inexcusable. We were able to convince management to return the children's copies, but they refused to return ours "as part of their policy" without any assurance of how or where paper copies (not even electronic/scanned?!?) were stored. This may be one area that Thirdhome could mediate with them; we probably would not return to a Vidanta property for this concern alone.”
Wow! We never wanted to leave our deck
The Residences at Grand Luxxe is first class all the way. The layout of the unit was incredible with a huge great room with sliding glass doors that open al the way to the expansive deck. The decor was so fresh and modern. The beds were comfortable. The kitchen well stocked. When we could tear ourselves from our unit, we would take the elevator to the private roof-top pool, go for a swim, order a margarita and take a siesta in a cabana. The resort is huge. Perhaps the largest we have been to. There is so much to see and do. We couldn't make it to all the restaurants within the week. We will be returning! ”
WOW! The room at the Vidanta Residences is truly an experience.
The Residence room is beautiful, spacious and in the best wing of the hotel. While there were a few issues in the room- the worst was a rancid smell coming from the bathroom which was resolved in a few days by maintenance - the dedicated concierge staff truly make your stay special. The service not only in the Residences but throughout the entire resort is best in class. In reading some of the other reviews prior to our trip and now I wanted to share a few tips with members to help make your stay more enjoyable. First, I was one of the few unlucky ones to get sucked into the presentation. After 1.5hrs waiting to check in with constant pressure to 1) attend the presentation for ONLY 1hr and 2) after the presentation we would get a VIP card offering A TON of discounts during our stay and 10% off our total bill, we agreed. BIG MISTAKE. We actually thought we may be interested in a "membership" but after 4 hours of nagging, 6 different people pushing a "final discounted offer" (note it went from $215K to $189 monthly ) and shuttling us to different holding rooms with no exits for another offer to be extended we essentially told them we were absolutely done and had to get back to our kids. DON'T fall for the presentation - it is NOT a requirement for Thirdhome members and will take forever. Also, check your bill before you exit. There are miscellaneous charges added and our "credit hold" at check-in was never removed. I would like to end on a positive note - the resort is clean and offers a ton of options for pools and restaurants. You don't really need to leave if that is your type of vacation. While it can take time to get from one place to another - you get your steps in and the beauty around the resort is worth seeing and exploring on foot. I appreciate the work Thirdhome has put into making this resort available to members and am hopeful other members go in knowing a bit more from this review on what to expect. ”
What an amazing vacation. The resort and our hotel were wonderful and the staff could not have been more accommodating and helpful. Staying in The Residences, the best hotel on the resort, we were treated like VIPs with special shuttles just for our hotel. The resort itself is huge, with lush walkways connecting the various hotels, restaurants and pools. We had great meals out every evening and the service was excellent. I'd particularly recommend the French restaurant on site. The only downside is that because it is such a huge resort, it can feel like too much of an effort to leave and see the town and some "real" Mexican culture. Entertainment was laid on every night with live music and performances that can be enjoyed by the whole family. One other minor negative is that the rooms needed a little TLC - the wooden flooring needed to be redone - the humidity had deteriorated the flooring a little but this did not impact our enjoyment of the stunning space. The balcony area, in particular, with the plunge pool was fabulous and the pool area on the roof was luxury personified. ”
Amazing Vacation Resort!
The resort is beautiful. The room looks exactly like the pictures. The amenities offered at the resort are endless. However, the concierges in the Residence are not well versed in making people feel at home, extending their services, offering to assist or go above and beyond. They get by with the least amount of work.....however the shuttle service associates are amazing! They are kind, offer the extras where the concierge lack. Concierge service in the Residence needs to be reviewed- otherwise one of the top 3 vacations we have taken and we travel the world.”
Fun in the sun!
We had a great time! The accommodation was amazing and the staff throughout Vindanta work really hard to provide a clean resort and friendly helpful customer service. The only issue we had was the check-in process was long and took two different steps which lasted 1.5 hours. Rooms aren't ready till 5 PM. There's a lot to do, check out Eddie's Place, a short walk down the beach to the pier area, old downtown Puerto Vallarta and the many resort pools and places to eat. It's a busy place, an urban beach experience, perfect for families given the lazy river, wave pools (for small kids), slide. ”
Our family had an amazing stay at the Residences. The space is phenomenal. Our 2 & 4 year olds swam all day in the plunge pool, rooftop pool & Grand Luxxe pool. The staff is incredibly friendly. We booked a return trip for next year!”
Nothing short of extraordinary
From arrival to departure this place was amazing!! We look forward to returning to this property!!!”
We spent a week at The Residence at Grand Luxxe in Late May 2021 (during COVID). Our four-bedroom condo was located on the fourth floor and had spectacular views of the resort, river, ocean, mountains, and city (Puerto Vallarta)! The entire resort is incredible and very clean, most definitely deserving of its five-star rating. The service was excellent, and the staff members were eager to accommodate all guest needs. The best thing about The Residence for us was the elevator that took us right to our condo. We could easily get to our room, change, and take the same elevator up to the pool on the roof. Due to Covid, some of the restaurants were not open. We were able to get a wide variety of options via Room Service and the prices were reasonable. When we stayed at Riviera Maya a few months earlier they had everything open. Comparing the two resorts, we preferred the Riviera Maya due to the seclusion and the gentle Caribbean, but they were both spectacular. The Nuevo Vallarta resort is larger and closer to the city with associated cultural and shopping activities. Puerto Vallarta is a $13 cab ride, Nuevo Vallarta is $6 and your nearest grocery is $5. We would strongly recommend either resort. ”
Vidanta Nueva Vallarta
The residences were extremely nice and spacious. I was very impressed with the accomodations. The staff was great and the resort in general was really perfect for what we wanted to do. We brought our young kids who had a blast in all of the pools and slides and lazy river. There were many options all in one resort. I would recommend Vidanta. ”
Vidanta Nuevo Vallarta
Wonderful experience and absolutely one of the nicest accommodations to date. The Residences at Grand Luxxe has that WOW factor soon as you enter from your private elevator. The staff was outstanding and so much to do on property. ”
5 Stars are not enough to rate this beautiful place.
Extraordinary is not enough a word to describe this beautiful place. The residence is huge, well decorated, and with wonderful views from its terrace and bedrooms. Kitchen appliances and tableware in great condition. What we enjoyed the most was the roof terrace pool. concierge service with courtesy coffee and refreshing drinks was also a plus. 5 stars + ”
It was a fantastic experience. The setting was beautiful and there were so many activities to choose from! The staff went beyond in being helpful and courteous.”
Of course the room and resort are both gorgeous. However, what really set this trip apart was the service of the concierges. Nothing was unattainable for them regardless of the time of day or night. It really made our experience that much more special.”
The building and unit are extraordinary, exactly like the photo. All 4 bedroom apartments in The Residences are exactly the same decor. 2and 3 bedroom units are in a different building. The staff is extremely Courteous and helpful. The Residences has a pool, and snack bar on the roof. It’s the only building with Ia pool just for the building. ”
Fabulous fun at the Grand Luxxe
Beautiful location and accommodations! Comfortable and clean with much to do and easy to get around.”
"Ladies Week" trip a 5 Diamond experience for all!
I brought my four girlfriends to Vidanta for a "ladies week" and we all had an amazing time! Each day brought something that "amazed" my friends. The staff was so accommodating and made sure that we had everything we needed and more! I highly recommend this location/resort! ”
Over Whelming Resort
Let me start with the staff was all wonderful and friendly. They do their best to please you. The rating is based on the unit condition and size of the resort. This is a MEGA resort. As we were there a fwy sign saying Vidanta World was going up. The resort is huge. I can't over state this. They use a shuttle service which can take some time to use. We chose to walk as we didn't mind the exercise. Its a 30 min walk to the beach. Walking is often quicker than the shuttle. The beach is long and wide, but not very pretty and the sand is super hot to walk on unless your at the ocean edge. The pools are all nice and the resort clean. You are a bit of a captive audience. If you want to golf or eat off property plan on 45-60 min to get where you want to go. We golfed one day at a course showing an 8 min drive, it took 50 min. You have to take a shuttle to the transportation location and then get a taxi. They do have plenty of taxis, it just takes time to get everywhere. We did have several good meals on property and felt the pricing was fair. The unit it self needs maintenance. Our first unit had no view and there is construction off the back side. There was stains on the furniture, the dish washer didn't work nor did the cooktop fan. We were moved to the 8th floor with a much better view, but still had issues. Patio furniture is stained, torn pillows and rusted frames. The refrigerator dripped water and the dish washer had broken racks. Lost water one full morning due to a broken pipe and AC had issues, which did get repaired. If you want to cook in you must provide all items needed including dish washer detergent. My guess is guests are using body wash which is why the dish washers are not holding up. They do respond to service issue, but don't seem to be able to fix. Furniture is showing wear. The resort feel very manufactured, like Disneyland. Not bad if that is what you are looking for. We were just wanting a feel of being in Mexico, not different "lands" within the resort. We love travel so it was an experience and found joy in being there, but would not return. Information for our fellow Thirdhome travelers ”
Best Vacation EVER!!!
From the moment we arrived to the moment we left, this was far and away the most relaxing vacation I've ever been on. The Residence experience is second to none. Spectacular. Over-the-top luxury, amazing service, first class amenities, beautiful landscaping and grounds, fabulous views, and wonderful restaurants. The Residence units are so nice, and with the rooftop lounge/pool exclusive to only Residence guests, I didn't really care to leave the building. There is nothing negative I can say about my stay. I've already booked my next trip back in two months. I sincerely see myself visiting Vidanta Puerto Vallarta several times each year.”
Outstanding stay at the Residences. Large and well appointed home with an outstanding deck. We also found the rooftop pool and snack bar/drinks to be a game changer with the kids, since we could easily zip up and down the elevator back to the condo. Can’t wait to come back”
This was our 2nd visit and as expected it was nothing short of extraordinary. This is a great resort that has top notch amenities and service ”The staff at the resort were all very friendly and helpful. We had a great stay at Vidanta! is just beautiful ,The resort is really nice ... what I loved the must was that my teen´s feel free and save.”
Excellent vacation! loved this place! There are great wood path trails all throughout the propert. resort is huge, but meticulously maintained and beautiful. The main living space is so large, perfect for entertaining or just enjoying time in the unit. The rooms are very large. The balcony is amazing and the views are unbelievable. We loved this place and will be back for sure!”
I loved this place! The resort is huge, but meticulously maintained and beautiful. The 4 bedroom residence is unbelievable. The main living space is so large, perfect for entertaining or just enjoying time in the unit. Actually, the unit was so nice, I didn't really want to go anywhere but forced myself because the resort is also incredible. The rooms are large, and the room appointments are very nice and comfortable. The balcony is amazing and the views are unbelievable. I recommend exploring the whole resort, which is one giant unit behind the gate, by foot. There are great wood path trails all throughout the property with great signage for directions. I loved this place and will be back for sure!”
From the welcome to the fair well everything was very detailed and thoughtful. Everyone from the cleaning ladies to the concierge were friendly and helpful. One of if not the best vacation we have had. ”
Excellent vacation. COVID protocol was very good and we felt safe. Resort staff are excellent in safety protocols. The "guests" are the issue and concerns as they ignore safe COVID protocols. ”
Huge wow factor
The unit is spectacular and we really enjoyed the indoor/outdoor living. Bedding/linens and service were all five stars. Make sure Vidanta is the right property for you. It can be complicated to get around. It’s an enormous property. You have to take long walks or shuttles everywhere. We were couples so it was not a problem but I would think it could be challenging with young kids. I might stay in a building closer to the kids pool area if you do. The spa was up there with the best I’ve even been. Luxury everything. Restaurants were good but you can find better ones off property. Only that means waiting 30 minutes and shuttles to the car valet. ”
Beautiful location with amazing service
We had a great stay at vidante. The service and facilities are five star. The resort has everything you need for a relaxing and fun filled stay for all ages . ”
Class A Resort - well run, high service, attention to details
We had the pleasure of enjoying time at Vidanta - it was really a great experience. In fact, it as so good that we are going back for another 2 weeks very soon with friends and family. The accomodations were very nice - not to metion the 30+ pools to choose from. The only thing negative - is to be careful not to get pulled into a hard sell timeshare pitch unless you really want this. This happened to us unexpectedly - and that left a bad taste. But the sales side of Vidanta is seperate from the resort operation (which is wonderful, Class A). We had a great time!!! And what isn't to like about Puerto Vallarta.”
This property is over the top with luxury, service and amenities. Everything you would want is available from kids to adults there is something for everyone. Extremely clean, two maid services each day. The residence is a different experience. We have stayed here twice and has been a delight every trip. Definitely will be returning. ”
Great option, some negatives
The positives: The place is just beautifull. The units very well appointed and the service and the people are great. A very unique place. Tennis, golf, food is good. The loft is very nice and the terrace is big and comfortable. The negatives: We were given a unit that looks to the golf course and they have bright lights turned on until 11pm. The main bar has music on until late at night. It is a large resort and the idea is that guests stay at the resort mostly. To get your car is a 40 minute process. We went outside everyday since we wanted to get to know the area and surf. So it takes a lot of your time.”
The Residences at Grand Luxxe did not disappoint! Excellent Service- Fabulous views- incredible restaurants-fun pools-clean beach with soft sand. This unit has all the space you need. The spacious 4-bedroom unit gave our group plenty of room to spread out and relax. We were able to eat meals together at the enormous table, relax in the living room or outside on the spacious patio. The bedrooms were wonderfully comfortable, spacious and luxurious. All for bedrooms had their own large bathrooms. The also each had access to one of the 2 spacious patios. The rooftop pool is wonderful. The water temperature was perfect! (It was heated while we were the in late November/early December). Great drinks and amazing food. With access to nearly everything at Grand Luxxe, Grand Bliss and Grand Mayan, there were more than enough activities to keep us busy and entertain all. The nightly entertainment was amazing. My favorite drink was the Blackberry Mojito at Grand Luxxe Tower 4 pool bar. The food at Taco Break in La Plaza was great, and they make an amazing Spicy Margarita! We love this place so much, that we booked 3 rooms for next year (June 2021) to come back with our friends and family! ”
The resort is lovely with lush foliage, many restaurants and pools. Our condo was beautifully decorated with plenty of room for 8 adults, including a plunge pool, (a little cool)The staff at the resort were all very friendly and helpful. We had a great stay at Vidanta! is just beautiful ,The resort is really nice ... what I loved the must was that my teen´s feel free and save.”
Nice resort ; friendly staff; units need repairs
The property was running on reduced capacity and therefore some restaurants and golf were not available. The units are showing wear and tear. The exclusive benefits of staying in this building are well worthwhile and the staff are quite friendly and helpful.”
Vidanta is Awesome!
This was our family's second time to Vidanta Nuevo Vallarta and we have already booked our third visit for next year. The resort is amazing, the decor is stunning and the service is wonderful. We took my in-laws last time and they loved it so much they bought their own membership. Our kids loved the Joy Squad and we all enjoyed the awesome meals, endless pools and fun ocean waves. We are counting down the days until we return!”
Great trip to Mexico
The residence was beautifull, service was very efficient. The view and grounds are exceptional. All in all a fantastic trip. Felt very clean and hygienic and safe. The live entertainment was available Thursday - Sunday . There were several pools we could access. Coffee was served every morning in our residence. The housekeeping came twice a day . Definitely will be going back.”
We Are Going Back in December!
My husband and I could not have been more impressed with the resort and its wonderful staff in our week at Vidanta. We had concerns about our trip to Mexico during this time but the commitment the resort showed to ensuring that our surroundings were safe was five star. Staff were always in protective wear like masks and shields and golf carts - the primary mode of transport on the property - were always wiped down before we boarded. I finally asked while at dinner one night "What is that bell we keep hearing every half hour or so?" Answer: "Time for staff to sanitize their hands, Senora." Our experience at the Vidanta Residences in the fall instilled in us the confidence that we're now bringing our children back at Christmas. ”
Luxury in the Jungle
Beautiful property undergoing a major improvement project. A few of the restaurants were closed but the service more then made up for it. The penthouse was amazing and we spend lots of time on the balcony & in the plunge pool. If your not interested in buying a timeshare I recommend you do not take the "tour"”
Grand Luxxe Nuevo Vallarta
Amazing resort. 5 stars!”
Great stay even with COVID-19
Great property. The rams is top notch and the staff at the resort are very well trained. Some of the best service I've had. The staff is very COVID-19 trained. I can recommend this resort.”
Great Accommodations - Horrible Sales Presentation
The 4-bedroom residence is simply amazing. If not for the horrible sales presentation, I would visit again in a heartbeat. The accommodations were welcoming and impressive on every front. The service was good, the personnel & staff were very nice, and the food/drinks were delicious. I would only stay at the Residences because the exclusive perks were good. I withheld 2 stars from what should be a 5-star rating because of this poor sales presentation experience alone. Our only hesitancy for considering a return is the sales presentation was ridiculous, time consuming, disrespectful and the absolute worst we have ever experienced. We literally talked with 7 people before they pointed to the back door and sent us on our way. We were bewildered because we said over and over again, that we had only been there less than 24 hours and wanted to regroup with them in 48 hours after we had a chance to even catch our breath and they refused to accommodate us. At that point, we just considered it an insult that they refused to hear our ask and we still talked with 4 more people. The pitch went from $350K down to $2,400. For us, that did not matter because they chose to disregard what we were suggesting or asking for. What was even worse was the failure to end with dignity. Every hand off to the next person ended with the prior person being dismissive and upset - like we owed them. We simply asked for time and even said to them "No" comes swiftly and we aren't saying no - we just wanted more time to at least experience the place as we hadn't even been there 24 hours, we hadn't greeted our guests that were arriving and we hadn't settle in a bit. They weaved us through so many twists and turns in the building that we lost our bearings and honestly didn't' know how to even just get out of the place to walk out. And in the end, after person number 7 made their plea, he pointed to the back door for us to exit. And we still had to find our way. I thought this is the rudest I have ever been treated by anyone wanting me spend money. They could offer the place for $1 and I'd still say not. Customer service, listening to the customer, and realizing that there is always a possibility for a yes later was completely missed by that team. Then we learned the measly gifts they offered – which we didn’t even ask for anything, were not even given to us or applied to our account. And then they had the audacity to contact us after the 48 hours we suggested to comeback in to discuss the deal which was the very thing we kept asking to happen throughout the 6 hours they relentlessly tied us up. You have got to be kidding. Mind blown. I see why people complain about sales presentations. . While the accommodations would absolutely draw me back over & over- if the sales presentation is mandatory, I would never go back nor would I want anyone I know to even experience that - not even my worse enemy.”
Service was lacking
On the positive side, the room was absolutely gorgeous. Incredible finishes and beautiful layout. Upon arrival it took at least an hour to even get someone to acknowledge I was even there and get us into our place. Then finally when about to go to the room, the timeshare salesperson jumped in and wouldn’t let us go and pushed extremely hard for a presentation we didn’t want to see. During the stay the service was very difficult, ordering wine/food to the room was near impossible. One time it took 2-3 hours and five phone calls before I had to leave the room and go to the market to get the items myself. It was an ordeal. Upon leaving, the staff knew what my flight time was, and they assured me our bags would be at the taxis at the time we needed it there, then they lost the bags, for quite some time, and we nearly missed our flight. While the property has lots of potential, the service was not there. ”
vidanta puerto vallarta
every thing was great apartment, view pools beach only upset appliances very old”
vidanta puerto vallarta
the apartmnet , view accomodations pools and beach was great, staff very nice were planing to return soon the only thing not good was apliance very old ”
Good and Bad!
The 4 bedroom residence and the Residence Building Pool are very nice. The service throughout the resort was very poor so we ended up simply staying in the residence building. It took us over 3 hours to check in, it was complicated to get food, usually taking more than an hour and a half and transportation between areas was very limited. On the second day we decided to go out and buy everything we needed to cook for the rest of the week. ”
Frustrating stay following COVID reopening!
I preface this review in the time of COVID & all of the associated issues, and the fact that I have been to this property in the past & certainly would give it 5+ stars during those stays. The Residence condo is out of this world beautiful, without exception one of the best on earth!! The unit we stayed in had lighting problems in the kitchen, and plumbing fixture issues in the master bathroom. There were few people in the building during the week we were there, so it was a very unique experience in that regard. Prior to arrival, I received zero information from the resort regarding what restaurants, swimming pools, and entertainment venues would be open (they were closed for 2 months for COVID). To summarize, there was a limited dining option (my 3 favorite restaurants were closed, Quinto Steakhouse & pool on rooftop of Cinco, the Cantina & Punta Arena on the beach (gone!)...and no entertainment in the Santuario outdoor pavillion. I would not have made the trip had I known any of this prior to leaving. To top it off, I ended up in a FIVE hours "owner's update" that became ridiculous, and pretty much ruined a full day of my vacation, which shows how little respect the company has for their members. Construction is currently underway at the resort, including a gondola ride & complete beachfront remodel for a new beach club, so if you want to go anywhere, you take the golf carts & walk via many detours. The biggest problem was with the cart service, the single key component is the dispatchers at each pickup point, who either were missing completely or sporadic in their positions - so no radio communications for pickups, etc. Other guests were furious (we experienced two families in a verbal fight with many four-lettered words), which was understandable, but not appropriate for young children in the group. I will return to this resort when everything is complete, but not until then - so ask a lot of questions before you book!”
Beautiful place - inside and out!
The 4-bedroom unit was very well done and the resort itself beautifully done landscape-wise. They obviously spent a lot of money. Also, the people who work there are incredibly nice, helpful. Only reason for 4 vs 5 stars is once leaving our building it seemed pretty tourist-y. The experience of all the golf carts, restaurants, and crowds felt like Disneyland which in my opinion is not a relaxing vacation-desired atmosphere. So that's the trade-off, the resort is a small city with everything you need, but that also brings the feel of crowds.”
THIS! Was awesome ”
SPACIOUS AND COMFORTABLE...
We stayed for a week at the residences and had a great time! There are 5 towers and then there are the "residences" which are the superior units at the resort...bigger, nicer, etc. So, you feel kinda special...you have your own shuttle and when you say "residences" the staff perks up a bit. Our unit was very similar to the pictures except we had a smaller round pool instead of the long rectangle pool showed in the listing. The resort is very lush and feels very upscale for the most part. The unit is not stocked with any sort of spices or laundry detergent and the cookware is pretty sparse...dull knives, etc. so take that into consideration if you plan on cooking. There are lots of restaurants so it may not be that important to most. The staff is nice but the resort is very about "rules" so for instance, I called room service to ask if I can have a salt/pepper shaker brought up and they flat out refused. I even offered to pay and they wouldn't accommodate me which was super annoying. I ended up having to "borrow" one from the restaurant. There is only one tiny spa in the resort and they only let 10 people in a time and you can only use the hot tub for 1 hour prior to your appointment...and not after! And those are the only hot tubs in the whole resort! There was a tepidly warm pool on the roof top but no actual hot tubs :-( They could also use some nightlife. There is no nightclub or place to dance in the resort. They have a DJ in the La Cantina but it's just a restaurant / bar and there's sports blaring on the tv. The Santuario is really for old people which the place is mainly full of....99% guests over 70+ snow birds from Canada. Our group and one other seemed to be the only young lively people around but we made the best of it and still had fun. Overall, Vidanta does not compare to the Four Seasons which is over the top great...but it's very nice. ”